I would like to take the opportunity to provide some basic information for the facilitation of the Compassionate Grant Program for Frozen Water Services, approved at Council June 10, 2015.

There is no application to be completed. Potential applicants for the grants should be advised to submit copies of their plumbing invoices for the thawing of their water service on the City side in any one of the following ways:

  • By scan and e-mail to john.mclennan@hamilton.ca or corinne.caldwell@hamilton.ca
  • By facsimile to 905-540-5744
  • By mail to City of Hamilton, Risk Management Services, City Hall, 71 Main Street West, Hamilton, ON, L8P 4Y5
  • In person to Risk Management Services, 21 King Street West (2nd CIBC Tower), Suite 1101, Hamilton, ON

Risk Management Services, with the assistance of Bannatyne & Company General Insurance Adjusters, will be reviewing each submission to determine if the submission qualifies for a grant under the eligibility criteria, and, if so, the amount of the grant. In certain instances, applicants may be contacted to clarify something about their submission. If a submission does not qualify for a grant, correspondence will be sent to the applicant with a clear explanation of why the submission has not qualified for a grant.

A turnaround time of two weeks is the target goal for the duration between receipt of submission and either the mailing out of grant funds or an explanation of a denial. Risk Management is currently in possession of 128 submissions which are now in the process of review.

Submissions will not be accepted after October 9, 2015, as per the 120 day stipulation within the Eligibility Criteria.

Please feel free to refer any constituent inquiries about the grant program to the Risk Management General Inquiry line at 905-546-2424 (Ext. 5742).

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